Privacy Policy

1. Who We Are

idompey ("we", "us", "our") is an online casino and sportsbook platform accessible at idompey.lat. We operate a premium gaming environment tailored for English-speaking adults aged 21 and above in Malaysia, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar.

This Privacy Policy governs how idompey collects, processes, stores, and protects personal data obtained through your use of our website and associated services. By registering an account or continuing to use idompey, you acknowledge that you have read and understood the terms set out in this document.

If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact our support team to arrange closure of your account.

2. Information We Collect

idompey collects personal data across the following categories:

a) Registration & Identity Data

• Full legal name as per your MyKad or passport
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile number
• Username and encrypted password
• Nationality and country of residence

b) Financial & Transaction Data

• Bank account details (e.g., Maybank, CIMB, Public Bank) used for deposits and withdrawals
• E-wallet identifiers for Touch n Go eWallet, Boost, and GrabPay
• USDT TRC20 wallet address where applicable
• Deposit and withdrawal history in Malaysian Ringgit (MYR)

c) Technical & Usage Data

• IP address and device type
• Browser type, language, and operating system
• Pages visited, features used, and session duration
• Login timestamps and geographic region (derived from IP)

d) Communications Data

• Messages sent through our live chat or email support channels
• Feedback, complaints, and support ticket history

3. How We Use Your Information

idompey uses your personal data for the following specific purposes:

• Account Management: To create and maintain your player account, process your login credentials, and ensure secure access to the idompey platform.
• Identity Verification (KYC): To verify your identity and confirm you meet the 21+ age requirement in compliance with responsible gaming and anti-money laundering obligations.
• Transaction Processing: To handle deposits and withdrawals via Malaysian payment methods including Maybank, CIMB, Touch n Go eWallet, and USDT TRC20.
• Customer Support: To respond to queries, resolve disputes, and improve our 24/7 live chat and email support services.
• Fraud Prevention & Security: To detect suspicious activity, prevent unauthorised access, and protect the integrity of the idompey gaming environment.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits, and facilitate self-exclusion requests in line with our Responsible Gaming policy.
• Platform Improvement: To analyse usage data in aggregate and improve the overall idompey experience, including game selection and interface usability.
• Marketing Communications: To send you relevant promotional offers or updates — only if you have explicitly opted in to receive them. You may opt out at any time.

4. Legal Basis for Processing

idompey processes your personal data under the following legal grounds:

• Contractual Necessity: Processing is required to provide the services you signed up for when creating your idompey account.
• Legal Obligation: Certain data processing is mandated by applicable anti-money laundering (AML) requirements, KYC verification standards, and international licensing conditions.
• Legitimate Interests: We may process data to pursue legitimate business interests such as fraud detection, security monitoring, and platform performance analytics — provided these interests are not overridden by your rights.
• Consent: For direct marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting your access to the platform.

5. Sharing of Information

idompey does not sell, rent, or lease your personal information to third parties. We may share data only in the following limited and controlled circumstances:

• Payment Processors: Financial data may be shared with authorised payment gateway providers to facilitate deposits and withdrawals. These providers are bound by strict confidentiality obligations.
• Identity Verification Services: To satisfy KYC requirements, identity documents may be processed by third-party verification services operating under equivalent data protection standards.
• Game Software Providers: Anonymised technical data (e.g., game session results) may be shared with our game content partners to ensure fair play and resolve disputes.
• Regulatory Authorities: Where required by law or a valid legal order, idompey may disclose information to relevant governmental or regulatory bodies.
• Business Transfers: In the event of a corporate restructuring, merger, or acquisition, your data may be transferred as part of that process — subject to equivalent privacy protections being maintained.

In every case, we apply appropriate contractual and technical safeguards to ensure your data is handled responsibly by any third party who receives it.

6. Cookies & Tracking Technologies

idompey uses cookies and similar tracking technologies to operate the platform effectively and enhance your experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function — including session management, login persistence, and security tokens. These cannot be disabled.
• Analytical Cookies: Used to understand how players interact with idompey — such as which game categories attract the most engagement and where users drop off in the registration flow. Data is aggregated and anonymised.
• Preference Cookies: Store your settings and preferences (e.g., language selection, preferred payment method) to personalise your return visits.
• Marketing Cookies: Only placed with your explicit consent, these help us deliver relevant promotional content. You can manage these through the cookie preference centre available on the platform.

You may control cookie settings through your browser at any time. Disabling essential cookies may affect your ability to use certain features of idompey.

7. Data Retention

idompey retains your personal data for as long as your account remains active, plus any additional period required by applicable regulatory or legal obligations. Specifically:

• Account registration data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for two (2) years from the date of the last communication.
• Technical log data (IP addresses, session logs) is retained for twelve (12) months for security and fraud investigation purposes.

Once the applicable retention period expires, data is securely deleted or irreversibly anonymised. If you close your account before these periods end, idompey will continue to hold the data until the relevant retention period is complete.

8. Your Rights

idompey respects your right to control your personal data. Subject to applicable law and regulatory constraints, you have the right to:

• Access: Request a copy of the personal data idompey holds about you.
• Rectification: Request correction of inaccurate or incomplete data in your account profile.
• Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
• Restriction: Request that we restrict processing of your data in certain circumstances — for example, while a dispute is being investigated.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format where technically feasible.
• Objection: Object to processing based on legitimate interests, including direct marketing communications.
• Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days, subject to identity verification.

9. Security Measures

idompey implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and idompey's servers
• Encrypted storage of passwords using bcrypt hashing — plain-text passwords are never stored
• Two-factor authentication (2FA) available for account login
• Real-time fraud detection systems and IP-based anomaly monitoring
• Regular security audits and penetration testing by independent third parties
• Role-based access controls ensuring that only authorised staff can access personal data

While idompey takes all commercially reasonable steps to secure your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your idompey account and to enable 2FA where available.

10. Third-Party Links

The idompey platform may contain references or links to third-party services — for example, payment gateways or game content providers. These third parties operate under their own independent privacy policies, and idompey is not responsible for the privacy practices of those external parties.

We recommend that you review the privacy policy of any third-party service you interact with as part of your idompey experience. If you have concerns about how a third party is handling your data, please contact us at [email protected] and we will assist where possible.

11. Changes to This Policy

idompey reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address (for significant changes)
• Display a prominent notice on the idompey platform for a reasonable period following the update

Your continued use of idompey after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how idompey handles your personal data, you are welcome to reach out to our dedicated Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your idompey account dashboard
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

idompey is committed to transparent, responsible data handling. We will always do our best to address your concerns and ensure your experience on our platform remains secure, fair, and private.